Your privacy on GreetRV.

This policy explains what information GreetRV collects, how we use it, who we share it with, and the choices you have. If you have questions, email hello@greetrv.com.

What we collect

• Account details: your email address and, if you set one, a password (stored only as a secure hash by our authentication provider).
• What you add: your first name, your crew profile (crew name, username, bio, home state or province), crew members and pets you list, photos, rigs and tow vehicles, gear and ratings, questions, answers, follows and invites you send, and your Campfire posts, photos, comments and likes.
• Technical information: cookies that keep you signed in and remember which crew you're using, and standard server logs (such as IP address, browser type and pages requested) kept by our hosting provider to run and secure the site.

What's public

GreetRV is a community, so most of what you add is public: your crew profile, crew members' first names and details you add, photos, rigs, gear, ratings and notes, questions and answers (questions shared with RV Twins first become public after 24 hours). Your email address is never shown publicly. Please only add first names, and think carefully before adding details about children.

The Campfire is different: posts, photos, comments and likes there are visible only to signed-in members, never to the public or search engines. Only post your own photos, ones you took or have the right to share, and avoid photos that show other people's faces or exact campsite locations without their OK.

How we use it

• To run your account and show your profile, rig and posts.
• To match you with RV Twins and route questions to owners of the same model.
• To send account emails (sign-in links, confirmations, password resets, crew invites you ask us to send).
• To send occasional GreetRV update emails about new features and fixes. Turn them off any time in Settings, or with the unsubscribe link in any update email.
• To keep GreetRV safe, fix problems and improve the site.

We don't sell your personal information.

Will It Tow? label photos and towing data

In Will It Tow?, you can photograph your truck's door sticker, your camper's weight label or a scale ticket and we read the numbers for you. Here is what happens:

• The photo is sent from our server to Anthropic's Claude API to read the numbers. You check every number before it's used.
• Location and other metadata are removed from the photo on your device before it uploads.
• Photos are private to your crew, in your Rig Health files, and never appear on public pages. Unless you choose to keep one, it's deleted after 90 days. The numbers you confirmed stay.
• If a label shows your VIN, we use it once with NHTSA's free decoder to suggest your truck. We never show your VIN to anyone. We keep only a one-way scrambled version (so the same vehicle counts once), and the full VIN only if you choose to save it on your private Rig Health page.
• The numbers you confirm (never your photos or VIN) are combined with other owners' numbers to estimate payload and real camper weights for everyone, shown only as totals from five or more owners. You can opt out in Settings; your numbers then leave every total on the next nightly update.

Rig Health

Rig Health is private to your crew. We never store registration, title or insurance documents, only the dates you choose to add.

• Renewals are dates and short notes only. Please don't add policy, plate, member or VIN numbers; the form turns them away.
• Rig documents (manuals, warranty booklets, receipts, scale tickets) and service and claim photos are stored privately for your crew and opened through links that expire after a few minutes. Location and other metadata are removed from photos before they upload. You can delete any of them at any time, and they never feed the shared owner numbers in Will It Tow?.
• When you share a warranty claim or a sale packet, the private link shows only what you picked, never your crew's names or renewal dates, and stops working after 30 days or when you turn it off.
• Rig Health keeps a copy on your device so it opens without a signal. Signing out deletes it.
• Freeze alerts and your travel map's home base are optional and use the same ZIP code: where a rig is stored. Only your crew sees it. For freeze alerts we look up the forecast for the center of that ZIP code from the National Weather Service. For travel map miles we may ask openrouteservice (run by HeiGIT) for the driving distance between two points, each the center of that ZIP code or a campground on your map. Only the points go with these lookups, never a name, account or other detail, and other members only ever see mile totals, never the ZIP code. Clear the ZIP code to stop.

Notifications

You choose which notifications you get in Notification settings. When a crewmate marks a supply as running low or out, the rest of your crew is told who marked it. Recall notices for your rigs always come through.

Service providers

We use these companies to run GreetRV. They process data on our behalf:

• Supabase: database, sign-in and photo storage.
• Vercel: website hosting.
• Resend: sending account, invite and update emails.
• Anthropic: reading the numbers on label photos you choose to send in Will It Tow?.
• NHTSA (U.S. National Highway Traffic Safety Administration): decoding a VIN from a label photo to suggest your truck.
• Google Analytics: anonymous usage statistics (pages visited, device type, country) to help us understand how people use the site. Google Analytics uses cookies and sends data to Google; see Google's privacy policy.

Amazon and other third parties

GreetRV is a participant in the Amazon Services LLC Associates Program. Some product links on GreetRV go to Amazon.com. Third parties, including Amazon and other advertisers, may provide content and advertising on GreetRV, may collect information directly from visitors, and may place or recognize cookies on visitors' browsers or use web beacons and similar technologies to collect information as a result of ad serving on GreetRV. Their use of that information is governed by their own privacy policies, not this one. See our affiliate disclosure.

Cookies

GreetRV uses cookies to keep you signed in and remember your crew choice. We also use Google Analytics cookies to understand how people use the site (pages visited, device type, country). Our own visitor cookie holds a random ID so we can count unique visitors per day and which ad or link they came from; it isn't tied to your name, email or IP address. Another first-party cookie remembers how you first found us (the link's campaign tags and the website that sent you, like reddit.com, never the full address); if you create an account we keep that with it, along with your answer to the optional "How did you hear about GreetRV?" question. We use Meta Pixel to measure the effectiveness of our ads on Facebook and Instagram. Amazon may set its own cookies when you follow a link to Amazon.com. You can block or delete cookies in your browser settings, but you won't be able to stay signed in.

Your choices

• Edit or delete your profile, crew list, photos, rigs, gear, questions and answers at any time.
• Ask us for a copy of your data, a correction, or full deletion of your account by emailing hello@greetrv.com from the address you signed up with.

Children

GreetRV accounts are for people 13 and older, and the site isn't directed to children under 13. Adults may list children as crew members by first name; those children don't have accounts. If you believe a child under 13 has created an account, contact us and we'll remove it.

Keeping and protecting data

We keep your information while your account is active and delete it when you delete your account, except where we must keep something for legal or security reasons. Encrypted backup copies are kept for up to 30 days, so deleted information is gone from them within 30 days too. Access is restricted with database-level permissions, and connections to GreetRV are encrypted.

Changes

If we change this policy, we'll update the date above and, for significant changes, let members know.